đ IRS Integrated Modernization Plan (2019): A Clear, PractitionerâFocused Overview
The IRSâs 2019 Integrated Modernization Plan outlines a multiâyear roadmap to transform how the agency serves taxpayers, strengthens enforcement, and modernizes its underlying technology. It spans six years and includes dozens of initiatives aimed at improving the taxpayer experience, enhancing cybersecurity, and updating core IRS systems that support the nationâs tax administration.
đ§ The Four Modernization Pillars
These pillars define the IRSâs longâterm strategic direction and guide the development of new initiatives as technology and taxpayer needs evolve.
- Taxpayer Experience
The IRS aims to deliver a more intuitive, accessible, and proactive service model by:
- Expanding digital selfâservice options
- Improving traditional service channels (phone, correspondence, inâperson)
- Providing simplified, consistent, and timely interactions for taxpayers and representatives
2. Core Taxpayer Services & Enforcement
Modern tax administration requires integrated, realâtime systems. The IRS plans to:
- Implement unified case and account management
- Enable realâtime tax processing
- Give employees and taxpayers a complete, consistent view of account history across all channels
This supports both improved service and more effective enforcement.
3. Modernized IRS Operations
To reduce costs and manual effort, the IRS will adopt modern technologies and development practices, including:
- Cloud computing
- Agile and DevOps methodologies
- APIs for secure data exchange
- Robotic process automation
- Nextâgeneration infrastructure
These changes aim to streamline internal operations and accelerate system updates.
4. Cybersecurity & Data Protection
Protecting taxpayer data remains a top priority. The IRS will:
- Use advanced analytics and detection tools
- Strengthen identity and access controls
- Align with governmentâwide cybersecurity standards
- Continuously monitor and respond to emerging threats